Privacy Policy, Terms of Service & Data‑Deletion Instructions
Controller (Art. 4 (7) GDPR)
Simbye Ltd., 71‑75 Shelton Street, London WC2H 9JQ, United Kingdom
Purpose of processing
We operate an automated WhatsApp booking assistant for salons (hair, beauty, spa, wellness).
Data is processed solely to schedule, confirm and remind appointments (Art. 6 (1) b GDPR).
No mass broadcasting, no marketing messages.
Categories of data
• Phone number, first & last name, preferred service, preferred staff member, appointment date/time, chat transcripts.
• Stored in EU data centres (Supabase, Upstash, Vercel).
• Phone number kept max 30 minutes after last interaction; booking data kept until the appointment is finished, then deleted automatically.
Data‑Deletion Request
Send the word “DELETE” inside WhatsApp chat or e‑mail us at [email protected] – we will erase all data within 48 hours.
Terms of Service
By sending a message to our WhatsApp number you consent to the processing above and to receiving automated replies for the purpose of booking and confirming salon appointments.
Last update: July 2025